Refund Policy
Here is our refund policy
UIPantry, a product of component marketplace, aims to deliver high-quality design resources and a smooth user experience. We understand that situations may arise where a refund is necessary. This Refund Policy explains how refund requests are handled.
By subscribing to or purchasing from UIPantry, you agree to the terms outlined below.
1. Eligibility for Refunds
Refunds are available only under specific conditions, depending on your plan type:
Subscription Plans
- Refunds may be requested within 7 days of your first purchase if you are not satisfied with our product or service.
- Renewals or recurring subscription charges are non-refundable once the new billing cycle begins.
Lifetime Access Plans
- Refunds are available within 14 days of purchase if the product does not meet your expectations.
Discounted or Promotional Purchases
- Purchases made during sales, discounts, or promotional campaigns are non-refundable, unless otherwise stated in the specific offer terms.
2. How to Request a Refund
To request a refund, please follow these steps carefully:
1. Submit a Request: Email us at support@companyname.com with the subject line: "Refund Request."
2. Provide Details: Include your order ID, purchase date, and a brief explanation of why you're requesting a refund.
3. Review Process: Our support team will review your request and respond within 5 business days.
4. Decision and Processing:
- If approved, your refund will be processed within 7–10 business days to your original payment method.
- If denied, we'll send a clear explanation outlining the reason for the decision.
3. When Refunds Cannot Be Issued
Refunds will not be provided in the following cases:
- When a significant portion of downloadable content or resources has been accessed or used.
- Requests made after the applicable refund period (7 or 14 days, depending on plan type).
- If you have violated any terms in our [Terms of Use].
- Technical problems caused by third-party tools, browser extensions, or local system configurations. (Our support team can help resolve these, but they do not qualify for refunds.)
4. Payment Gateway Deductions
Refunds are issued only for the amount charged for the product or subscription. Any payment gateway or transaction processing fees (such as Paddle or Stripe fees) are non-refundable and will be deducted from the refund total.
5. Partial Refunds
Partial refunds may be granted at UIPantry sole discretion, depending on service usage, resource downloads, and time elapsed since the purchase date.
6. Updates to This Policy
We may revise or update this Refund Policy at any time. Any modifications take effect immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
7. Contact Information
If you have any questions, concerns, or refund requests, please contact us: team@uipantry.com
By making a purchase on UIPantry, you confirm that you have read, understood, and agree to the terms of this Refund Policy.